About Us
For over 2 decades our number one priority has been to keep our customers satisfied, and we are still doing just that. We have recieved over 1000 satisfied compliments for our user friendly website, as well as our courtious delivery and installation service. We are constantly shopping our competition to ensure that our customer gets the lowest price. We will never be undersold. We also have an excellent quality control team that ensures that you get the best quality for your hard earned money.
All our wood furniture is made from first quality wood, never seconds or refurbishes. Our leathers are top grain finest quality. All our dining room sets are made from solid wood veneers as well as tempered glass. We pay extra for all this but we absorb the costs on your end. We sell all types of furniture from futons to complete bedroom sets.
Shop with confidence at www.bigapplefuton.com you do not just get a dot com that can close down anytime you get a physical Manhattan location that you can always visit.
Having a physical store in Manhattan is not cheap so by being in business for 20 years must say that we are doing something right.
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Phone: (212) 481 1171 |
Fax: (212) 779 9505 |
Email: admin@bigapplefuton.com |
Hours of Operations:
Monday through Friday 10:00 am - 8.00 pm EST
Saturday and Sunday 10:00 am - 6:00 pm EST
Shipping
Big Apple Futons offers professional delivery and installation services at a low delivery fee which includes handling and installation of the merchandise at customers home. We Ship within the continental United States by FedEx, UPS. Big Apple Futons New York City Furniture Store do not collect sales tax out of New York state. Shipping is FREE within Manhattan, Brooklyn, Queens, Bronx and Staten Island.
Exchange Policy
If you are not 100% satisfied with your item, you have 10 days to return the item to Big Apple Futons in new condition and original packaging. You, the customer, are responsible for return shipping. Once the merchandise is received at our warehouse and inspected, we will refund the purchase price (not including shipping) less a 20% re-stocking fee. Your credit will be processed within 1 week.
We will not charge a fee on canceled orders that have not been processed! We normally process all orders within 24 hrs.
It is important that you inspect the furniture for damages upon delivery, if an item is found defective, we will repair or replace it at no cost to you, If the damage is found after the delivery service leaves, we can still repair or replace that item but we will charge you for the delivery service.
Mattresses are not returnable once removed from plastic bag. Mattresses that have never been removed from original bag can be returned up to 7 days after date of delivery. There is a 20% restocking fee that will apply for any new returned mattress.
If due to arrangements of your home it is difficult to maneuver a piece of furniture in narrow halls, doorways, stairwells, etc…we cannot be responsible for damage to the furniture, floors, or walls. We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason. If you have purchased from us a special assembly package, all the furniture must be inspected immediately upon assembly completion for damage. Only at this time can a damage claim be filed.
It is solely the responsibility of the customer to transport returned merchandise to the store. We can arrange a delivery service to pickup merchandise that needs to be returned or exchanged for an additional fee which is paid directly to the delivery service.
